Journey surveys
Trigger the right question at the right moment: post-purchase, post-delivery, post-support, post-visit.
Feedback Management
Hear customers at every step of the journey
Beyond reviews: NPS, CSAT and CES surveys triggered after purchase, delivery, support or store visits — analyzed automatically and routed to the teams who act on them.
Go further
From scores to decisions
Bring reviews and surveys into one workspace. Compare feedback across the journey, group recurring themes and give teams a clear place to plan follow-up. Starproof detects sentiment shifts, flags detractors before they churn and quantifies which fixes move NPS most — so CX stops guessing.
NPS insightsTrack sentiment over time
- NPS, CSAT, CES and open verbatims in one survey builder.
- Detractor alerts with AI-suggested recovery actions.
The feedback toolkit
Text analytics
AI clusters verbatims into themes, scores sentiment and surfaces what to fix first.
Closed-loop actions
Tickets auto-created for detractors, assigned to owners, tracked to resolution.
"We stopped debating opinions — the verbatims tell us exactly where the journey breaks."Priya N. — Head of CX, Rivea